William Danforth said: "The best cure for a sluggish mind is to disturb its routine."
That's one of the reasons I love our business. We disturb people's routine. You know, that "go to work - go home - go to work - go home - go to work - go home - go to work - go home - go to work - go home - go to work - go home" routine that describes most people's week? Well that's what we disturb - but only if they're looking for a way out.
So along we come and try to awaken the possibilites for life by asking a few questions. We lend 'em a book by Orrin Woodward and Chris Brady entitled "Leading the Consumer Rebellion" that describes what we do and shows 'em how they can do it too.
I couldn't imagine a more rewarding and fun life!
Thank you Orrin, for disturbing my routine.
Thursday, February 10, 2005
Wednesday, February 09, 2005
Orrin Woodward & Norman Vincent Peale
"The man who lives for himself is a failure; the man who lives for others has achieved true success."- Norman Vincent Peale
Orrin Woodward is a man who truly lives for others. He's proved it night after night, fighting the miasma of victimhood in America. He's inspired a lot of other men to do the same.
Orrin Woodward is a man who truly lives for others. He's proved it night after night, fighting the miasma of victimhood in America. He's inspired a lot of other men to do the same.
Tuesday, February 08, 2005
Orrin Woodward & Longfellow
An insightful piece of poetry that describes Orrin Woodward :
"The heights by great men reached and kept were not obtained by sudden flight, but they, while their companions slept, were toiling upward in the night."- Henry Wadsworth Longfellow
HWL was also describing the rest of the road warriors on the Team. Hail to you all!
"The heights by great men reached and kept were not obtained by sudden flight, but they, while their companions slept, were toiling upward in the night."- Henry Wadsworth Longfellow
HWL was also describing the rest of the road warriors on the Team. Hail to you all!
Sunday, February 06, 2005
Orrin Woodward - Business Owner
When you start your own independent business, isn't it fair to say that you don’t know what you don’t know? (Yes, it is.)
In other words, you may know a lot about what you do now and you may be extremely good at it. You know nothing about our business when you begin. That's just a fact.
I know it sounds harsh, but think about it.
In my experience, the most successful people I talk to – those who have already built large, successful "B" type businesses (like Orrin Woodward) have always acknowledged that fact. They acknowledge their ignorance! And therein lies a great secret to their success.
Every successful person I have studied has applied these three steps to their lives: First, they clearly DEFINE what they want. Second, they find someone who already has the results they want (and is willing to teach what they know) and LEARN from them. Finally, they DO what they have learned. Pretty simple.
I did those three steps backwards. I DID an Engineering degree, I LEARNED what an engineer did when I went to work, and I DEFINED my lifestyle based on what somebody else thought I was worth. Crazy huh? But I didn't know any better.
I wasn’t getting the results in life I wanted. Orrin was.
I asked Orrin for help and he introduced me to his business. I followed his advice and we have never looked back. I just wish I could have discovered this business when I was 18 years old!
In other words, you may know a lot about what you do now and you may be extremely good at it. You know nothing about our business when you begin. That's just a fact.
I know it sounds harsh, but think about it.
In my experience, the most successful people I talk to – those who have already built large, successful "B" type businesses (like Orrin Woodward) have always acknowledged that fact. They acknowledge their ignorance! And therein lies a great secret to their success.
Every successful person I have studied has applied these three steps to their lives: First, they clearly DEFINE what they want. Second, they find someone who already has the results they want (and is willing to teach what they know) and LEARN from them. Finally, they DO what they have learned. Pretty simple.
I did those three steps backwards. I DID an Engineering degree, I LEARNED what an engineer did when I went to work, and I DEFINED my lifestyle based on what somebody else thought I was worth. Crazy huh? But I didn't know any better.
I wasn’t getting the results in life I wanted. Orrin was.
I asked Orrin for help and he introduced me to his business. I followed his advice and we have never looked back. I just wish I could have discovered this business when I was 18 years old!
Saturday, February 05, 2005
Orrin Woodward - Robert Kiyosaki
In his wonderful book, "Cashflow Quadrant", Robert Kiyosaki disagrees with people who say "It takes money to make money." As early as page 8, Kiyosaki says, "..... It takes a dream, a lot of determination, a willingness to learn quickly, the ability to use your God-given assets properly and to know which sector of the Cashflow Quadrant to generate your income from."
I have studied Orrin Woodward and watched as he took this advice seriously over the past five years. He has produced an incredible lifestyle because he has produced an incredible system that anyone can follow to produce similar, equal or better results. Many are on that path today.
And still Orrin dares to dream big. He has incredible determination and self-discipline, devours books to feed one of his greatest God-given assets - his insatiable mind - and generates his income from the "B" & "I" side of the Quadrant.
He followed Kiyosaki's advice! Imagine that! Orrin found a man with better results than he had, listened to him and did what he suggested.
It worked.
And it can work for you too
I have studied Orrin Woodward and watched as he took this advice seriously over the past five years. He has produced an incredible lifestyle because he has produced an incredible system that anyone can follow to produce similar, equal or better results. Many are on that path today.
And still Orrin dares to dream big. He has incredible determination and self-discipline, devours books to feed one of his greatest God-given assets - his insatiable mind - and generates his income from the "B" & "I" side of the Quadrant.
He followed Kiyosaki's advice! Imagine that! Orrin found a man with better results than he had, listened to him and did what he suggested.
It worked.
And it can work for you too
Friday, February 04, 2005
Orrin Woodward - Reading
One of the great things about our business is the book of the month program. I have made it a point to own every book on the list of recommended reading from Orrin Woodward.
One of the books is entitled "Call to Duty - The Sterling Nobility of Robert E. Lee" by J. Steven Wilkins. In it, I found a quote by a British General, Garnett Joseph Wolsely, that speaks of my regard for Orrin.
"I have met with many of the great men of my time, but Lee alone impressed me with the feeling that I was in the presence of a man who was cast in a grander mould and made of different and finer metal than all other men. He is stamped upon my memory as being apart and superior to all others in every way, a man with whom none I ever knew and few of whom I have ever read are worthy to be classed."
I highly recommend that you read the book for insight into the character of great men -- the kind of men who comprise the leadership of our business. These are the kind of men with whom I am blessed to be in business and call my friends.
One of the books is entitled "Call to Duty - The Sterling Nobility of Robert E. Lee" by J. Steven Wilkins. In it, I found a quote by a British General, Garnett Joseph Wolsely, that speaks of my regard for Orrin.
"I have met with many of the great men of my time, but Lee alone impressed me with the feeling that I was in the presence of a man who was cast in a grander mould and made of different and finer metal than all other men. He is stamped upon my memory as being apart and superior to all others in every way, a man with whom none I ever knew and few of whom I have ever read are worthy to be classed."
I highly recommend that you read the book for insight into the character of great men -- the kind of men who comprise the leadership of our business. These are the kind of men with whom I am blessed to be in business and call my friends.
Thursday, February 03, 2005
Orrin Woodward & Hugo Black
"It is the paradox of life that the way to miss pleasure is to seek it first. The very first condition of lasting happiness is that a life should be full of purpose, aiming at something outside self."- Hugo Black
This former Supreme Court Justice got it right. And he describes precisely the view of Orrin Woodward and the other leaders on the Team. Don't believe it? Try us.
This former Supreme Court Justice got it right. And he describes precisely the view of Orrin Woodward and the other leaders on the Team. Don't believe it? Try us.
Wednesday, February 02, 2005
Orrin Woodward - Pursuit
"Pursue your goals because if you don't, you'll be used by someone else in pursuit of theirs."~ Stephen Medici, CEO, Black Mountain Group, New York, N.Y.
Food for thought there!
I'm thankful that Orrin Woodward decided to pursue his goals and then show others, like me, how to avoid being used by someone else.
Food for thought there!
I'm thankful that Orrin Woodward decided to pursue his goals and then show others, like me, how to avoid being used by someone else.
Tuesday, February 01, 2005
Orrin Woodward - Results
I've heard Orrin Woodward quote so many world leaders that I'm not sure which one of them said the following: "To be conscious that you are ignorant of the facts is a great step to knowledge."
I am so glad that I did not let my ignorance or my ego lead me to reject the business idea called the Team. I'll admit, I almost did. But I remembered hearing someone else (I think it was my Dad) say: "The greatest ignorance is to reject something you know nothing about." True that.
So I decided to do my due diligence. I researched it all.
C'mon. I ran a highly successful multinational engineering consulting company for 12 years. I had attorneys. I researched it all. And because I bought in to Orrin a few years ago, today I really enjoy those best hours of sleep every day.
You know, the hours from 6am to 10am. Sweet, sweet sleep while most of metro Detroit is fighting traffic.
When you do your due diligence, your careful research, I'd highly recommend that you take advice ONLY from the people who have the kind of results in life that you want. Why would you do otherwise? Of course, be sure of what you want.
And before you give anyone's opinion any credence at all, you should find out what kind of life they really have. I mean, that only makes sense, doesn't it?
I just wanted to be debt free, not have to go to a job every day, have time and money to donate to church and charities and causes I believed in, have a healthy monthly passive income cashflow, spend more time with my wife and children and have great relationships with my God, my family and my friends.
Orrin Woodward had and has these results. That's why I decided to listen to him. He was the only person I had met in my several decades on the planet that had all of it. He said he'd help and here's what I found out: If Orrin Woodward says something, you can take it to the bank brother.
I am so glad that I did not let my ignorance or my ego lead me to reject the business idea called the Team. I'll admit, I almost did. But I remembered hearing someone else (I think it was my Dad) say: "The greatest ignorance is to reject something you know nothing about." True that.
So I decided to do my due diligence. I researched it all.
C'mon. I ran a highly successful multinational engineering consulting company for 12 years. I had attorneys. I researched it all. And because I bought in to Orrin a few years ago, today I really enjoy those best hours of sleep every day.
You know, the hours from 6am to 10am. Sweet, sweet sleep while most of metro Detroit is fighting traffic.
When you do your due diligence, your careful research, I'd highly recommend that you take advice ONLY from the people who have the kind of results in life that you want. Why would you do otherwise? Of course, be sure of what you want.
And before you give anyone's opinion any credence at all, you should find out what kind of life they really have. I mean, that only makes sense, doesn't it?
I just wanted to be debt free, not have to go to a job every day, have time and money to donate to church and charities and causes I believed in, have a healthy monthly passive income cashflow, spend more time with my wife and children and have great relationships with my God, my family and my friends.
Orrin Woodward had and has these results. That's why I decided to listen to him. He was the only person I had met in my several decades on the planet that had all of it. He said he'd help and here's what I found out: If Orrin Woodward says something, you can take it to the bank brother.
Monday, January 31, 2005
Orrin Woodward - H.D.T. & S.S.
"Go confidently in the direction of your dreams. Live the life you have imagined."- Henry David Thoreau
"A great deal of talent is lost to the world for want of a little courage. Every day sends to their graves obscure men whose timidity prevented them from making a first effort."- Sydney Smith
Saw these and was reminded of Orrin Woodward - a man of courage, a dreamer.
Why not live the life you imagined? Can you honestly say that today's four meetings at work were about what you reallly value in life? Think back. Think hard.
What will be the reward for all your effort, for all the years of attending meeting after meeting after meeting after meeting? Will you be pushed out without the pension you thought you were going to get? Or will you get a smaller than expected pension to match those ever-diminishing medical benefits? What kind of life will you really have?
You can have the life of your dreams. All that is required is that you make the first effort - that you begin.
That's what Orrin Woodward did. That's what I did. That is what you can do.
"A great deal of talent is lost to the world for want of a little courage. Every day sends to their graves obscure men whose timidity prevented them from making a first effort."- Sydney Smith
Saw these and was reminded of Orrin Woodward - a man of courage, a dreamer.
Why not live the life you imagined? Can you honestly say that today's four meetings at work were about what you reallly value in life? Think back. Think hard.
What will be the reward for all your effort, for all the years of attending meeting after meeting after meeting after meeting? Will you be pushed out without the pension you thought you were going to get? Or will you get a smaller than expected pension to match those ever-diminishing medical benefits? What kind of life will you really have?
You can have the life of your dreams. All that is required is that you make the first effort - that you begin.
That's what Orrin Woodward did. That's what I did. That is what you can do.
Sunday, January 30, 2005
Orrin Woodward - Emerson
"The characteristic of heroism is persistency. All men have wandering impulses, fits and starts of generosity. But when you have chosen your part, abide by it, and do not weakly try to reconcile yourself with the world. The heroic cannot be the common, nor the common heroic. Yet we have the weakness to expect the sympathy of people in those actions whose excellence is that they outrun sympathy and appeal to a tardy justice. If you would serve your brother because it is fit for you to serve him, do not take back your words when you find that prudent people do not commend you." - Ralph Waldo Emerson
Orrin Woodward invited me and we invite you - to choose your part, to be uncommon, even when those "prudent" people do not commend you. Quit trying to reconcile yourself with the world.
Yours can be a heroic life.
Orrin Woodward invited me and we invite you - to choose your part, to be uncommon, even when those "prudent" people do not commend you. Quit trying to reconcile yourself with the world.
Yours can be a heroic life.
Saturday, January 29, 2005
Orrin Woodward - Herb Kelleher
Here's a quote from Herb Kelleher, CEO of Southwest Airlines on Leadership:
"I'd describe leadership as servanthood. The best leaders, I think, have to be good followers as well. You have to be quite willing to accept other people's ideas even when they are in conflict with your own. You have to be willling to subjugate your ego to the needs of your business. You have to be willing to take risks for your people. If you won't fight for your people, you can count on your people not fighting for you."
An accurate description of Orrin Woodward and many of the other leaders on the team as well.
"I'd describe leadership as servanthood. The best leaders, I think, have to be good followers as well. You have to be quite willing to accept other people's ideas even when they are in conflict with your own. You have to be willling to subjugate your ego to the needs of your business. You have to be willing to take risks for your people. If you won't fight for your people, you can count on your people not fighting for you."
An accurate description of Orrin Woodward and many of the other leaders on the team as well.
Friday, January 28, 2005
Orrin Woodward - Disraeli
Two quotes by Benjamin Disraeli that bring to mind Orrin Woodward:
"The greatest good you can do for another is not just share your riches, but to reveal to him his own."
"The more extensive a man's knowledge of what has been done, the greater will be his power of knowing what to do."
Thanks Orrin, for always doing for me the first, and being a great example for all of us of the second.
"The greatest good you can do for another is not just share your riches, but to reveal to him his own."
"The more extensive a man's knowledge of what has been done, the greater will be his power of knowing what to do."
Thanks Orrin, for always doing for me the first, and being a great example for all of us of the second.
Thursday, January 27, 2005
Orrin Woodward - Pat Riley
Hey, I found a great quote by basketball coach Pat Riley that reminds me of Orrin Woodward.
Riley has formulated what he calls "Riley's Laws of Motivation" which says: "You motivate yourself by trying to develop another reason above and beyond the natural motivation of just wanting to be successful. Everyone wants to win a championship. The ones who can really separate themselves from the pack are those who understand what it takes to sustain excellence. They understand that you have to get away from a "to have" mentality and prioritize "to be" ahead of "to have". And when you're thinking about being the very best, you're thinking about making sure that you're being a person, a performer, of whom you can be proud."
I am proud to be a part of a great team and I'm proud to follow a man like Orrin Woodward because of who he is. (BTW, I found this quote in a great book entitled "The Paradox of Power" by Pat Williams. I recommend it!)
Riley has formulated what he calls "Riley's Laws of Motivation" which says: "You motivate yourself by trying to develop another reason above and beyond the natural motivation of just wanting to be successful. Everyone wants to win a championship. The ones who can really separate themselves from the pack are those who understand what it takes to sustain excellence. They understand that you have to get away from a "to have" mentality and prioritize "to be" ahead of "to have". And when you're thinking about being the very best, you're thinking about making sure that you're being a person, a performer, of whom you can be proud."
I am proud to be a part of a great team and I'm proud to follow a man like Orrin Woodward because of who he is. (BTW, I found this quote in a great book entitled "The Paradox of Power" by Pat Williams. I recommend it!)
Wednesday, January 26, 2005
Orrin Woodward - Margaret Thatcher
Found another great quote in "The Paradox of Power", the Pat Williams book. On page 176, Pat quotes Margaret Thatcher describing Orrin Woodward! Listen to this as she describes the four ingredients to being a great leader:
"First, know what matters to you. Have a set of principles and follow them. Your principles serve as the foundation of your leadership.
Second, speak up! Be bold and fearless about asserting your principles.
Third, anticipate problems. Use information, instinct and intuition to forsee problems and crises before anyone else does.
Fourth, make bold decisions. Base your decisions on your principles and on the information and the insight you have. Meet problems and opportunities head-on, then take bold action. Those are the four ingredients of a great leader."
OK, so Lady Thatcher wasn't describing Orrin at that particular moment, but she was describing Orrin. He embodies all four ingredients. Orrin Woodward is a great leader.
"First, know what matters to you. Have a set of principles and follow them. Your principles serve as the foundation of your leadership.
Second, speak up! Be bold and fearless about asserting your principles.
Third, anticipate problems. Use information, instinct and intuition to forsee problems and crises before anyone else does.
Fourth, make bold decisions. Base your decisions on your principles and on the information and the insight you have. Meet problems and opportunities head-on, then take bold action. Those are the four ingredients of a great leader."
OK, so Lady Thatcher wasn't describing Orrin at that particular moment, but she was describing Orrin. He embodies all four ingredients. Orrin Woodward is a great leader.
Tuesday, January 25, 2005
Orrin Woodward - Doing All That Can Be Done
One of my favorite Ronald Regan quotes:
"You and I have a rendezvous with destiny. We will preserve for our children this, the last best hope of man on earth, or we will sentence them to take the first step into a thousand years of darkness. If we fail, at least let our children and our children's children say of us we justified our brief moment here. We did all that could be done." - Ronald Reagan
Reminds me of Orrin Woodward.
Of Orrin I can happily say, he is doing "all that can be done."
"You and I have a rendezvous with destiny. We will preserve for our children this, the last best hope of man on earth, or we will sentence them to take the first step into a thousand years of darkness. If we fail, at least let our children and our children's children say of us we justified our brief moment here. We did all that could be done." - Ronald Reagan
Reminds me of Orrin Woodward.
Of Orrin I can happily say, he is doing "all that can be done."
Monday, January 24, 2005
Why I Hired Orrin Woodward
I think it was back in 1997, (could have been '96) when a friend asked me if I was looking for new consultants. "Of course." was my response. "I think I've got a guy you'd be interested in" he said. "What can you tell me about the guy?" My friend described a young man named Orrin Woodward, 25 years old, working at GM who had four (4) patents (all, I believe, in production) and had just become the youngest winner of a prestigious national engineering award - the National Benchmarking award.
Those credentials piqued my interest. I graduated from the same engineering undergrad school as this young man (GMI - General Motors Institute -- now Kettering University) and had been around engineers most of my adult life. Darn few of them even had one patent to their name, let alone four. And the winner of a national engineering award is usually "in demand". I agreed to meet him for a coffee and size him up.
The first thing that impressed me about Orrin was his positive attitude. He was interested in checking out the world of consulting he said and he had done a smart thing. He asked a gentleman (my friend) who knew alot of engineers and some engineering consultants to recommend some to him and vice-versa. Orrin told me that he was considering a career change, just as I had done when I left GM in 1987 to strike out on my own. He was considering taking a short leave of absence from GM to do some consulting and make an informed life decision based on the experience. Smart.
I asked him to develop a proposal for a Benchmarking study that I could deliver to some of the VPs of Engineering I knew from my years of consulting. (Some years before I met Orrin, Ford Motor Company had contracted with me to train all of their Tier 1 suppliers in Europe and Australia, many of their suppliers in the US and many of their own staff around the world as well. I knew alot of VPs.) If any of them expressed an interest, we could talk money. He agreed.
Orrin had an inner intensity about him that was compelling - which I realized was a passion for winning. You can see it in some men's eyes. I knew I was looking at a winner. But he wasn't cocky. He just had a calm confidence - an eagerness that I liked and, Orrin was personable. I had a feeling that when I put him in a conference room with an Engineering VP and a few of his staff that the young man would hold his own. I wasn't disappointed.
More of the story in a future post....
Those credentials piqued my interest. I graduated from the same engineering undergrad school as this young man (GMI - General Motors Institute -- now Kettering University) and had been around engineers most of my adult life. Darn few of them even had one patent to their name, let alone four. And the winner of a national engineering award is usually "in demand". I agreed to meet him for a coffee and size him up.
The first thing that impressed me about Orrin was his positive attitude. He was interested in checking out the world of consulting he said and he had done a smart thing. He asked a gentleman (my friend) who knew alot of engineers and some engineering consultants to recommend some to him and vice-versa. Orrin told me that he was considering a career change, just as I had done when I left GM in 1987 to strike out on my own. He was considering taking a short leave of absence from GM to do some consulting and make an informed life decision based on the experience. Smart.
I asked him to develop a proposal for a Benchmarking study that I could deliver to some of the VPs of Engineering I knew from my years of consulting. (Some years before I met Orrin, Ford Motor Company had contracted with me to train all of their Tier 1 suppliers in Europe and Australia, many of their suppliers in the US and many of their own staff around the world as well. I knew alot of VPs.) If any of them expressed an interest, we could talk money. He agreed.
Orrin had an inner intensity about him that was compelling - which I realized was a passion for winning. You can see it in some men's eyes. I knew I was looking at a winner. But he wasn't cocky. He just had a calm confidence - an eagerness that I liked and, Orrin was personable. I had a feeling that when I put him in a conference room with an Engineering VP and a few of his staff that the young man would hold his own. I wasn't disappointed.
More of the story in a future post....
Sunday, January 23, 2005
Orrin Woodward - Success
"To laugh often and much; to win the respect of intelligent people and the affection of children; to earn the appreciation of honest critics and endure the betrayal of false friends; to appreciate beauty, to find the best in others; to leave the world a little better; whether by a healthy child, a garden patch or a redeemed social condition; to know even one life has breathed easier because you have lived. This is the meaning of success." - Ralph Waldo Emerson
A better description of Orrin Woodward could not be written.
Of course, that's just my opinion.
Well, mine and probably about seventy thousand other people.
A better description of Orrin Woodward could not be written.
Of course, that's just my opinion.
Well, mine and probably about seventy thousand other people.
Friday, January 21, 2005
Orrin Woodward - Gratitude
I want the world to know the reasons I decided to get into business with Orrin Woodward and why I'll stick with this business for the rest of my life.
Let’s cut to the chase.
Thanks to Orrin Woodward and the greatest leadership development system in the world, my wife and I no longer work at a "job". We have two children in college and we are debt free excluding our home. We have wonderful friendships. We have a much stronger faith in God and our marriage is stronger. We are both more physically fit than when we worked from 9 to 5 (6 to 6 in my case) because we have the time to work out on a regular basis. We feel younger, far less stressed, and we have more energy. Overall, our quality of life has improved dramatically. We are able to contribute both time and money to causes we believe in. And let me make this very clear - we owe it all to our relationship with Orrin & Laurie Woodward. Sound corney? Well, you would have had to walk in my shoes for the past few years to be qualified to make a judgement like that.
In my next post, I'll tell you how I met Orrin Woodward and why I hired him back then as a consultant in my Engineering Consulting business.
Let’s cut to the chase.
Thanks to Orrin Woodward and the greatest leadership development system in the world, my wife and I no longer work at a "job". We have two children in college and we are debt free excluding our home. We have wonderful friendships. We have a much stronger faith in God and our marriage is stronger. We are both more physically fit than when we worked from 9 to 5 (6 to 6 in my case) because we have the time to work out on a regular basis. We feel younger, far less stressed, and we have more energy. Overall, our quality of life has improved dramatically. We are able to contribute both time and money to causes we believe in. And let me make this very clear - we owe it all to our relationship with Orrin & Laurie Woodward. Sound corney? Well, you would have had to walk in my shoes for the past few years to be qualified to make a judgement like that.
In my next post, I'll tell you how I met Orrin Woodward and why I hired him back then as a consultant in my Engineering Consulting business.
Thursday, January 20, 2005
Orrin Woodward - Listening
Ran across this paragraph on listening today which put me in mind of Orrin Woodward.
"In our time-starved society, attentiveness and listening skills seem to have fallen to the wayside. In order to make those with whom you communicate feel important, brush up on your listening skills. Make sure to give the speaker your undivided attention: regardless of how great you are at multi-tasking, treating an individual as a "task" is not a good idea. Eye-contact, nodding in agreement, asking leading questions and using your face to provide feedback also contribute to a positive communication experience that will foster the growth of the relationship."
Sound advice. I wonder if anyone is listening...
"In our time-starved society, attentiveness and listening skills seem to have fallen to the wayside. In order to make those with whom you communicate feel important, brush up on your listening skills. Make sure to give the speaker your undivided attention: regardless of how great you are at multi-tasking, treating an individual as a "task" is not a good idea. Eye-contact, nodding in agreement, asking leading questions and using your face to provide feedback also contribute to a positive communication experience that will foster the growth of the relationship."
Sound advice. I wonder if anyone is listening...
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